VoIP phone system features for business

Automatically capture all inbound and outbound calls as audio files. Call recording is commonly used for staff training, monitoring service quality, and staying compliant with industry regulations. Recordings can be stored securely and accessed through your online dashboard.

VoIP systems offer enhanced voicemail functionality, including access through desk phones, apps, and email. Voicemail-to-email features enable you to receive audio files directly in your inbox, making it easy to respond on the go or while working remotely.

Manage high call volumes efficiently by placing incoming calls into organised queues. You can customise queue greetings, add estimated wait times, and keep callers informed while they wait, ideal for sales or customer service teams.

Redirect calls to another colleague, department, mobile phone, or even an external number. Call forwarding helps ensure important calls are never missed, especially when staff are working from home or across different locations.

Choose from a selection of built-in tracks or upload your own audio to create a branded caller experience. Music-on-hold features can also include promotional messages or service updates while customers wait.

VoIP analytics give you full visibility over how your business phone system is performing. Track metrics like call volumes, average wait times, missed calls, and team activity in real time. Most hosted VoIP systems include built-in analytics dashboards.

Most business VoIP systems include a dedicated mobile app or softphone, allowing staff to make and receive calls on their business number from any internet-connected device. Perfect for remote working and field-based teams.

Create a professional first impression with a virtual receptionist. The auto attendant features direct callers using keypad options or voice prompts, helping to route enquiries to the right person without relying on a live operator.

Use your business number on any device with a softphone app. Staff can make and receive calls using a laptop, tablet or mobile while staying fully connected to the wider phone system.

Real-time status indicators show whether colleagues are available, in a call, or away. This enhances communication and facilitates easier coordination among teams across multiple locations.

Set up calls to ring on multiple devices simultaneously, such as a desk phone, mobile, and desktop softphone, thereby reducing the chance of missed calls.

Remote teams still need oversight. VoIP analytics tools provide real-time data on calls, missed contacts, response times and agent activity, helping managers stay on top of team performance even when staff aren’t in the office.

Built-in video conferencing tools make it easy for remote teams to run meetings, hold virtual catch-ups, and share screens, all within the VoIP platform. There’s no need for third-party apps, and everything stays linked to your business phone system.

Some hosted VoIP systems include secure file sharing and internal messaging, allowing remote staff to send documents, images or updates instantly. It keeps collaboration flowing without needing to switch between platforms.

SMS integration in VoIP systems lets businesses send and receive texts through their VoIP platform using their business number. It’s ideal for appointment reminders, quick customer updates, or marketing campaigns.

VoIP’s click-to-dial feature allows users to initiate calls directly from CRM software, emails, or contact lists with a single click, saving time. It also adds a call log to your CRM showing when calls have been made to customers.

Call listening enables supervisors to monitor ongoing calls in real-time, provide oversight, and offer support to team members as needed. This feature is handy for training new employees and maintaining high-quality customer interactions.

Call queue management organises incoming calls during high-traffic times, placing callers in a queue with estimated wait times or holding music. It improves the caller experience by reducing abandonment rates and ensuring customers know their place in line.