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TalkTalk Business Broadband Deals
TalkTalk has supported businesses for over 25 years, focusing on affordable pricing and brilliant customer service. This strategy has enabled TalkTalk to secure a substantial market share, providing internet services to one in ten UK businesses.
This guide is an independent review of TalkTalk Business Broadband. It aims to provide small business owners with all the information they need to decide whether TalkTalk offers the best package for them. Here’s what we cover:
TalkTalk Business Broadband customer service
We begin our guide with the different ways to get in touch with TalkTalk’s award-winning Business Broadband customer service team:
TalkTalk Business Broadband contact number
Here are the phone numbers for the TalkTalk business customer service team:
Small Business Customers: 0800 083 3003
Enterprise Customers: 0808 250 2461
TalkTalk Business Broadband customer login
Log into your TalkTalk business customer portal by clicking on the following link.
Accessing your TalkTalk business broadband portal allows you to manage your account, view your bills, diagnose and fix faults, and request service changes.
TalkTalk Business Broadband help pages
Visit TalkTalk’s business support centre for help pages and useful guides.
This website also features a live chat function for Sales, Technical Support, and Customer Services.
What business broadband connections do TalkTalk offer?
Here, we summarise the types of broadband connections TalkTalk offers to businesses.
💡 The type of TalkTalk deal available to your business depends on the Openreach fibre infrastructure in your area.
Standard Fibre
FTTC Business Broadband is TalkTalk’s business fibre product that offers upload speeds of 73 Mbps using the Openreach network.
Full Fibre
TalkTalk Business Full Fibre starts with a basic package of 150 Mbps going up to 950 Mbps. It also uses the Openreach fibre network.
Leased Line
TalkTalk offers a dedicated internet access leased line product for larger businesses with speeds ranging from 100 to 10,000 Mbps.
TalkTalk Business Broadband features
Our business broadband experts have reviewed the terms and conditions of the TalkTalk business broadband contract. Here, we outline all the key features you need to be aware of when choosing a business broadband contract:
Cybersecurity
TalkTalk’s business broadband deals are protected by their WorkSafe product, a website filter that provides a warning prompt when visiting high-risk websites.
Mid-contract price rises
On the 1st of March each year, the charges advertised by TalkTalk Business increase by the rate of inflation plus 3.7%.
Minimum speed guarantee
TalkTalk offers a minimum guaranteed speed, which is approximately 20% below their advertised download speeds.
Business broadband router
All of TalkTalk’s business broadband contracts include their Business Wi-Fi Hub router. For technical specifications, please visit their dedicated page.
Broadband redundancy
TalkTalk does not include 4G backup as standard on their routers but offers this as a separate mobile backup service. Find more about TalkTalk’s business broadband redundancy product here.
Service guarantees
TalkTalk offers support 24 hours a day, 7 days a week, 365 days a year as standard. TalkTalk’s leased line products benefit from a 4-hour fix time and a 99.995% uptime SLA.
Throttling policy
TalkTalk’s traffic management policy states that throttling is not used during peak times on either their home or business broadband products.
Scalability
TalkTalk offers a wide range of speeds for their products, making their broadband offering highly scalable as your business needs change.
Other included features
- IP options: A single static IP or dynamic IP address is included free of charge.
- Guest Wi Fi: Included on all business packages.
TalkTalk Business Broadband bundle options
The TalkTalk website does not currently offer a bundle function for business broadband. However, some businesses opt to group all their telecom services with a single provider for convenience.
TalkTalk offers the following additional services for businesses:
Business phone lines
TalkTalk offers business phone lines through their Digital Voice product (a VoIP system), in addition to unified communications tools for larger businesses.
SD WAN
TalkTalk provides secure connections between separate local networks used by businesses with their SD-WAN product.
Network Management
TalkTalk offer a network management service which monitors, maintains and optimises the networks used by their business customers.
TalkTalk Business Broadband reviews
TalkTalk Business has an impressive Trustpilot score of 4.8 stars from over 18,000 reviews. This stands in sharp contrast to other major providers (BT, Virgin etc.)
Rather than reading these yourself, our business broadband experts have summarised some common themes in TalkTalk Business reviews:
Positives:
- Amazing customer service
- Easy renewal process
- Fair business broadband price
Negatives:
- Connection problems
How much is TalkTalk business broadband?
The cost of TalkTalk Business Broadband varies depending on the size of your business, the number of users, the type of connection, and the add-ons your business needs.
Our smart tool below shows the current live prices for TalkTalk’s business broadband deals. Enter your postcode on the left to filter for connections available in your area.
Alternatively, enter your details above to talk to our broadband experts and compare prices from TalkTalk and a range of other trusted business broadband providers.
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