bOnline Business Broadband

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bOnline is a leading provider of VoIP phone systems and business broadband services tailored for small businesses in the UK.

It specialises in delivering reliable and affordable solutions designed to meet the needs of startups, freelancers, and growing enterprises.

This guide provides an independent review of bOnline’s business broadband products. It is designed to help small business owners understand what bOnline offers and whether its broadband packages meet their specific requirements.

In this review, we cover:

bOnline business broadband connection types
Features of bOnline business broadband
What real customers are saying

bOnline business broadband customer service

Let’s start with the different ways of getting hold of the bOnline business broadband customer service team:

bOnline business broadband contact number:

You can contact bOnline by calling 020 3617 9950.

Press 3 to speak directly with their customer services team for account-related queries.

bOnline business broadband customer login

bOnline customers have access to an online portal where they can easily view their invoices, monitor broadband and phone usage, and review their account history.

bOnline business broadband other contact options

bOnline doesn’t have a customer email; instead, they recommend that you contact them through your MYbOnline customer portal or via telephone.

You can also chat with them on ‘live chat’ by clicking on the speech bubble at the bottom of any web page.

What business broadband connection does bOnline broadband use?

Here, we outline the types of broadband connections bOnline uses to deliver their business broadband services.

bOnline leverages the Openreach network to provide internet connectivity to businesses across the UK.

The type of broadband connection available at your location will depend on the Openreach infrastructure in your area.

Fibre

SoGEA business broadband is bOnline’s standard fibre product, offered in packages with speeds of up to 76 Mbps. This service uses a copper landline cable to connect your property to the nearest Openreach fibre street cabinet.

Full Fibre

bOnline’s full fibre packages typically start at 115 Mbps and can go up to 1 Gbps. This service uses a full fibre optic cable connection directly to your premises. Upgrading to full fibre will require a business broadband installation of a new fibre cable at your property.

5G business broadband

bOnline’s 5G business broadband offers a high-performance, flexible internet solution with unlimited downloads and up to 300 Mbps speeds. This service includes a next-generation 5G router with a pre-loaded SIM from Three, allowing for quick and hassle-free setup.

bOnline business broadband features

Our experts have analysed the key features of bOnline business broadband contracts.

bOnline business broadband routers

bOnline offers a plug-and-play business broadband router for easy use and seamless connectivity. Pre-configured for quick installation, this router allows businesses to get online without needing technical expertise.

Cyber Security

bOnline provides essential business broadband cyber security features as part of its packages to help protect companies from online threats. Their routers have built-in firewalls and encryption protocols to safeguard your network from unauthorised access and malicious attacks.

VoIP

bOnline provides VoIP business phone line services, allowing businesses to make calls over their broadband connection. Features include call forwarding, voicemail to email, and virtual numbers. bOnline VoIP includes unlimited UK calls starting from £7 a month.

bOnline business broadband reviews

bOnline has a verified TrustPilot profile with a solid rating of 4.3.

Since bOnline exclusively serves business customers, reviews are focused on business-related experiences. Our experts have analysed the feedback to highlight key themes:

Pros:

Reliable Connectivity: Many businesses praise the consistent, high-speed internet that supports smooth operations.
Affordable VoIP Services: Customers value the inclusion of VoIP services, providing flexible phone line options at competitive rates.
Easy Setup: The plug-and-play router and quick business broadband installation process are frequently highlighted as benefits for small businesses broadband customers.
Responsive Customer Support: Numerous reviews mention the helpful and responsive customer service team, especially for setup and troubleshooting.

Cons:

Occasional Service Disruptions: Some users report experiencing occasional connectivity issues that can impact operations.
Limited Coverage: bOnline’s services may not be available in all regions, limiting options for some businesses.
Router Issues: A few customers have reported problems with the router’s performance or stability, requiring troubleshooting or replacement.

How much is bOnline business broadband?

The cost of bOnline business broadband depends on factors such as location, specific business needs, and time-limited business broadband deals.

Pricing can vary depending on the broadband package you choose, the speed required, and any additional features, such as VoIP.

To get a tailored quote and compare bOnline’s offerings with other trusted business broadband providers, enter your details above to speak with our broadband experts and find the best deal for your business.