Virgin Media Business Broadband

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Virgin Media Business Broadband deals

Virgin Media is a telecommunications company based in Reading. It uses innovative cable broadband technology to connect homes and businesses nationwide.

This guide is an independent review of Virgin Media Business Broadband. It aims to give small business owners all the information they need to decide whether Virgin Media offers them the best package. Here’s what we cover:

Virgin Media business broadband connection types
Features of Virgin Media business broadband
What real customers are saying

We start our guide with how to get in touch with Virgin Media’s customer service team:

Virgin Media Business Broadband customer service

Let’s start with the different ways of getting hold of Virgin Media’s customer service team:

Virgin Media Business Broadband contact number:

No matter the size of your business or type of query, you can contact Virgin Media on:

0800 052 0800

Just select the option that is appropriate for your business.

Virgin Media Business Broadband customer login

Virgin Media customers can access a billing portal to view their invoices, analyse their usage, and access their history.

You can log in to your account here.

Virgin Media Business Broadband other contact options

Virgin Media has created a dedicated business customer area on its website where they have answers to the most common questions. You can access it here.

You can also chat with them on ‘live chat’. Click the red speech bubble on the right side of any page to open a chat window and interact directly with their support team.

What business broadband connection does Virgin Media Business Broadband use?

Here, we summarise the types of broadband connections Virgin Media offers to businesses.

Unlike most business broadband connections that use Openreach infrastructure, Virgin Media uses its own proprietary cable network to deliver internet connection to businesses in the UK.

💡 The type of Virgin Media connection available to your business depends on your area’s Virgin Media fibre infrastructure.

Cable

Cable business broadband is Virgin Media’s business FTTC fibre product. It offers upload speeds of up to 1,000 Mbps.

Full Fibre

Virgin Media has recently started using Full Fibre with packages starting from 400 Mbps, up to gigabit internet speeds.

Dedicated Internet Access

Virgin Media’s ‘Dedicated Internet Access’ is their leased line broadband option, offering business speeds up to 10,000 Mbps.

Virgin Media Business Broadband features

Our experts have analysed the key features of Virgin Media business broadband contracts.

Cybersecurity on Virgin Media Business Broadband

Virgin Media’s broadband business does not offer cybersecurity as standard. You must upgrade to a Virgin Media phone and broadband bundle deal to benefit from their F-Secure antivirus software.

Mid-contract price rises

Virgin Media advertises a fixed-price guarantee on their business broadband contracts with no mid-contract price rises, providing a service without unexpected cost increases.

Minimum speed guarantee

Virgin Media Business guarantees a minimum download speed of 50% of the advertised rate. The guarantee excludes disruptions from outages, maintenance, or customer-caused issues. Customers may cancel without early termination fees if speeds fall below this threshold for three consecutive days and can’t be fixed within 30 days.

Virgin Media Business Broadband routers

All Virgin Media Business broadband packages include the powerful Hitron Chita [router], which enables the connection of multiple devices and offers customers free guest WiFi.

Redundancy options

Virgin Media offers business broadband redundancy, but only with an upgrade to one of their phone and broadband bundles. Their ‘Constant Connect’ includes 4G broadband backup, automatically activating the O2 4G network if the broadband disconnects.

SLAs/Service guarantees

Virgin Media offers 24/7 customer support to their business broadband customers. If an issue cannot be resolved over the phone, an engineer will be dispatched within 12-24 hours, depending on the package you have signed up for.

Other included features

Static IPs – Offered on Voom 600 and above, with up to five on offer on their Voom 800 and above packages.
Guest Wi FI – Included in all packages.
Flexibility – Move up or down a speed at any point during your contract with flexible tariffs.

Throttling policy

Virgin Media’s traffic management policy states that throttling is not used during peak times on business broadband products.

Virgin Media Business Broadband bundle options

Virgin Media offers bundle packages to its business broadband customers. Opting for a bundle is often cheaper than purchasing these services separately.

Below we look at the bundle options available:

Broadband and phoneline package

For an additional monthly cost, you can add a business phone line package with unlimited UK calls, ‘Constant Connect’ with 4G broadband back-up, and F-Secure internet security.

Broadband and mobile SIM package

You can add a business mobile SIM package to your broadband bundle for an additional monthly cost. The mobile SIM package includes 12GB data, superfast 5G, flexible data options, EU roaming at no extra charge, and inclusive UK calls and texts.

Virgin Media Business Broadband Reviews

Getting real business broadband reviews can be a challenge. Trustpilot is often a messy mix of both domestic and business broadband reviews.

To help, our experts have filtered Trustpilot for verified business reviews and noted the following themes in customer feedback:

Pros:

High-Speed Internet: Many customers appreciate the fast and reliable internet speeds.
Bundle Options: Convenient packages that include phone and mobile services.
Quick Setup: Easy installation process.

Cons:

Customer Service: Frequent complaints about poor customer support and issue resolution.
Cost: Considered expensive compared to other providers.
Network Reliability: Reports of outages and inconsistent performance.
Coverage: Limited availability in certain regions.
Contract Length: 24 months minimum.

How much is Virgin Media business broadband?

The cost of Virgin Media Business Broadband varies depending on your business size, the chosen speed, and current offers. Please visit their business broadband prices webpage for the latest prices and offers.

Alternatively, enter your details above to talk to our broadband experts and compare prices from a range of trusted business broadband providers.