Hyperoptic business broadband

Compare deals with our business broadband experts

Just enter your business postcode…

How much could you save?

Start saving now

Compare the latest business broadband deals
Save thousands on your business broadband
Compare deals from our trusted providers

Hyperoptic business broadband deals

Hyperoptic is a UK-based broadband provider that specialises in delivering its own full-fibre (FTTP) internet connections directly to homes and businesses.

Hyperoptic provides a strong alternative to other providers that rely on the Openreach and Virgin Media networks. Its services are concentrated in major cities and densely populated areas, such as London, Manchester, Birmingham, and Leeds.

This guide is an independent review of Hyperoptic business broadband. It is designed to provide small business owners with all the essential information they need to determine whether Hyperoptic’s business broadband packages fit their needs. Here’s what we cover:

Hyperoptic business broadband connection types
Features of Hyperoptic business broadband
What real customers are saying

Hyperoptic business broadband customer service

Let’s start with the different ways of getting hold of the Hyperoptic business broadband customer service team:

Hyperoptic business broadband contact number:

You can call the Hyperoptic business broadband customer service team at 0203 318 8216.

They are available 8am-6pm Monday-Friday.

Hyperoptic business broadband customer login

Hyperoptic business broadband customers can use an online portal to view invoices, monitor usage, review account history, and check if they are eligible for an upgrade.

Hyperoptic business broadband other contact options

You can also contact Hyperoptic by completing their online enquiry form from their ‘Contact Us‘ webpage.

You can also use the ‘help‘ pages on their website to get answers to your most frequently asked questions,

What business broadband connection does Hyperoptic broadband use?

Hyperoptic provides its business broadband services using its own independent full fibre business broadband (FTTP) network, which does not rely on the Openreach infrastructure.

The type of connection available to a business depends on whether the Hyperoptic network has been deployed in the specific area, with coverage primarily focused on major cities and densely populated regions. You can check availability in your area by using their postcode checker.

Hyperoptic offer the following connection types:

Full Fibre

Hyperoptic’s business broadband packages start at 150 Mbps and go up to 1 Gbps. They use fibre-to-the-premises technology to provide a direct fibre connection to your property. If you haven’t had full fibre previously, a business broadband installation is required.

Leased Line

Hyperoptic offers leased line broadband for medium to large businesses, providing a dedicated fibre optic connection exclusively for your business. This service ensures reliable, high-speed internet with speeds of up to 10 Gbps.

Hyperoptic business broadband features

Our experts have analysed the key features of Hyperoptic business broadband contracts.

Hyperoptic business broadband routers

Hyperoptic supplies business customers with free business broadband routers like the Nokia Hyperhub, which supports dual-band Wi-Fi and mesh network technology for better coverage. For smaller plans, the ZTE Hyperhub is also available, both capable of handling Hyperoptic’s high-speed fibre connections.

Guest WiFi

Hyperoptic’s routers offer guest WiFi, enabling businesses to provide separate internet access for visitors. This feature helps maintain security by keeping the main business network isolated while allowing guests to connect to the internet without affecting internal systems.

Symmetrical speeds

Hyperoptic offers symmetrical business broadband speeds, meaning the upload and download speeds are identical. To see if your business can benefit from this feature, visit our page on symmetrical vs asymmetrical broadband.

Flexible contracts

Hyperoptic offers flexible contracts for its business broadband services, allowing businesses to choose from a range of contract lengths to suit their needs. Options typically include 12-month, 24-month, or even rolling monthly business broadband contracts.

SLAs/Service guarantees

Hyperoptic’s Service Level Agreement (SLA) for business broadband includes a 99.99% uptime guarantee, 24/7 customer support for technical faults, and a four-hour response time for critical faults. If these guarantees aren’t met, businesses may be eligible for compensation, which you can read more about in their terms and conditions.

30 day money back guarantee

Hyperoptic offers a 30-day money-back guarantee for new customers. If you are unsatisfied with the service, you can cancel within the first 30 days without any cancellation fees. This guarantee allows business customers to try the service risk-free and ensure it meets their needs before committing to it long-term.

Hyperoptic business broadband bundle options

Businesses can customise their broadband plans with additional features. These add-ons include:

Digital phone lines

Hyperoptic offers Voice over IP (VoIP) services that can be added to any business broadband package. These services provide a cost-effective business phone line service for businesses without relying on traditional phone lines.

Static IPs

One static IP is included as standard with Hyperoptic’s business broadband deals, but additional static IP addresses can be purchased for £5 per month. This is useful for businesses requiring enhanced security, hosting, or VPN access.

Hyperoptic business broadband Reviews

Hyperoptic business broadband has an overall Trustpilot rating of 4.5, which includes both residential and business customers.

To provide a clearer picture, our experts have filtered reviews specifically related to business services, highlighting the following key themes:

Pros:

Consistent High Speeds: Many business users commend Hyperoptic for delivering reliable, high-speed internet, which is essential for smooth business operations.
Responsive Customer Service: Several businesses appreciate the support team’s quick responses and helpfulness, especially when addressing technical issues.
Flexible Contracts: Hyperoptic’s flexible contract options, including 12-month plans, are seen as beneficial for businesses that want more control over their commitment length.

Cons:

Availability: Hyperoptic’s limited coverage in certain areas, mostly urban locations, restricts access for some businesses.
Installation Delays: A few customers mention installation delays, which can be frustrating when setting up services for a new office or location.
Advanced Feature Limitations: While basic services work well, some businesses noted a lack of advanced features compared to larger providers, such as integrated security services.

How much is Hyperoptic business broadband?

Hyperoptic business broadband costs depend on your business size and selected speeds.

Since Hyperoptic operates in limited areas, primarily focusing on urban locations and densely populated regions, availability may vary.

Enter your details above to speak with our experts. We can help you compare Hyperoptic with other trusted business broadband providers, ensuring you find the best option for your location and business requirements.