The Future of Broadband Blog | BBH Insights

Network segmentation is the practice of dividing a network into smaller, isolated subnetworks with controlled boundaries between them. It is one of the most effective controls to contain threats, isolate traffic, and give administrators a structured environment to manage. This guide covers what it is, why it matters, the main types, how it works, common…

Packet loss measures data loss across a targeted segment of a network, with high rates manifesting as dropped calls, lowered video quality, and sluggish downloads. This guide explains what packet loss is, where and how it occurs, why it needs to be measured, and how to diagnose and minimise it. Contents: What is packet loss?…

Quality of Service (QoS) is what keeps voice calls, video meetings and business-critical applications working during network congestion. Most organisations rely on it without realising, while the ones that don’t often blame their broadband for problems that QoS could have solved. This guide covers what QoS is, how it works, the outcomes of successful QoS,…

AI voice agents are LLM-based bots that make and answer calls on behalf of a business, holding natural conversations like a human agent would. They can handle multiple calls simultaneously and are good at simple tasks, but they continue to rely on backup human agents when unable to handle requests. This guide covers how they…

An auto attendant automatically answers incoming calls, presents a menu of options, and routes callers to the right destination, without human intervention. This guide explains how auto attendants work within a VoIP phone system, why businesses use them, how to set one up, and their typical cost. Contents: What is an auto attendant? How does…

Call queuing is the mechanism that ensures inbound calls are handled in an organised and structured way rather than ringing out or going to voicemail when agents are busy. This guide covers how call queuing works, when it is necessary, what an effective setup looks like, and how to measure its performance. Contents: What is…