XLN Business Broadband

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XLN business broadband deals

XLN is a UK-based telecom provider now owned by Daisy Communications. While part of the Daisy Group, XLN operates under its own brand, focusing on delivering business broadband and other telecom services to small and medium-sized enterprises (SMEs).

Their business broadband plans are tailored to meet the specific needs of SMEs, offering reliable and cost-effective solutions for small business broadband customers.

This guide is an independent review of XLN Business Broadband. It is designed to provide small business owners with all the essential information to determine whether XLN’s business broadband packages fit their needs. Here’s what we cover:

XLN business broadband connection types
Features of XLN business broadband
What real customers are saying

XLN business broadband customer service

We start our guide with how to get in touch with the XLN business broadband customer service team:

XLN business broadband contact number

You can contact the XLN business broadband customer service team on 0344 880 7777. Press option 6 to speak with the customer service team directly, or select one of the other five options for specific customer queries.

XLN business broadband customer login

XLN business customers can access an online portal to view their invoices and account history.

XLN business broadband other contact options

If you need to contact XLN business broadband via email, you can do so by emailing them at service@telecom-service.co.uk.

You can also chat with them on ‘live chat’ at the bottom right-hand side of any web page.

What business broadband connection does XLN Broadband use?

XLN business broadband uses the Openreach infrastructure to deliver internet connection to businesses in the UK.

The connection type available at your address depends on the Openreach infrastructure in your area. For simplicity, XLN offers two connection types that work for most small businesses.

Let’s take a look at the connection types available with XLN.

Fibre

XLN offers SoGEA business broadband, its fibre solution, with speeds typically up to 80 Mbps. This service uses a copper landline to connect your business premises to the nearest Openreach fibre street cabinet. SoGEA is an internet-only connection that can support a digital business phone line.

Full Fibre

XLN’s Full Fibre business broadband packages offer speeds starting at 160 Mbps and up to 330 Mbps. This service uses a fibre optic connection directly to your business premises, providing faster and more reliable internet. Upgrading to full fibre requires the installation of a new fibre optic cable.

XLN business broadband options

Our specialists have reviewed the various XLN business broadband options and add-ons, which we’ve summarised below:

XLN business broadband routers

XLN offers its business broadband customers a free, easy-to-use plug-and-play router as part of their service package. The business broadband router is designed to be user-friendly and requires minimal technical setup, making it ideal for small businesses that may not have in-house IT support.

Free Guest WiFi

XLN provides guest Wi-Fi starting at £15.99 per month, using your existing router with no need for extra equipment or complex setup. Simple guest registration ensures easy access without password sharing. While XLN offers this as a paid service, many other broadband providers include guest Wi-Fi for free within their packages.

4G Back up

XLN’s Mobile 4G Backup offers business broadband redundancy by automatically switching to a 4G network if your fibre broadband fails. With speeds of up to 150Mbps, it activates within 30 seconds of downtime, keeping operations running smoothly. The service is available from £10 per month (ex. VAT) on top of your existing XLN business broadband price.

Static IPs

XLN offers static IP addresses for businesses at an additional cost of £2.50 per month. A static IP provides a consistent and unchanging address, which is ideal for hosting websites or servers, accessing CCTV remotely, or maintaining secure VPN connections.

Cyber Security

XLN’s cyber security offering primarily includes basic antivirus protection but does not provide advanced features like enhanced firewalls or intrusion detection systems. It focuses on preventing malware and virus threats rather than offering comprehensive, multi-layered cyber security software.

VoIP Services

XLN’s business broadband bundle includes Full Fibre Broadband and Cloud Voice (VoIP). The Cloud Voice VoIP system provides over 50 free features, unlimited UK calls, and access to mobile and desktop apps. An IP handset is available for an extra £5 per month.

XLN business broadband reviews

XLN has a verified profile on TrustPilot with an excellent score of 4.3.

Our experts have highlighted key themes from verified business reviews:

Pros:

Reliable Speeds: Customers appreciate consistent, fast broadband for business operations.
Comprehensive Packages: Bundles often include VoIP services and features.
Affordability: Competitively priced packages with flexible options.

Cons:

Customer Support: Some reports mention slow response times.
Service Disruptions: Occasional outages affect reliability.
Contract Length: The 24-month contract is considered too long for some businesses.

How much is XLN business broadband?

The cost of XLN business broadband depends on factors like your business size, chosen speed, and any current promotions.

To find your area’s latest pricing and options, simply enter your postcode below.

Alternatively, enter your details above to speak with our broadband experts and compare business broadband deals from XLN and other trusted business broadband providers.

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