Clear Business Broadband

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Clear Business broadband deals

Clear Business provides a suite of essential services to small businesses in the UK, including broadband, insurance, energy and water supplies.

Broadband services from Clear Business use the reliable Openreach infrastructure, enabling them to offer fibre optic broadband services nationwide.

This guide takes a closer look at Clear Business broadband, helping you decide whether it’s the right choice for your business connectivity.

Clear Business broadband connection types
Clear Business broadband packages
Features of Clear Business broadband
Customer reviews
Clear business VoIP services

Clear Business broadband customer service

Let’s take a look at how you can reach the Clear Business customer service team for support:

Clear Business broadband contact number

To contact Clear Business customer service, dial 0333 014 3131. They are available Monday-Friday between 8am and 6pm.

Clear Business broadband customer login

You can log in to your Customer Zone to view bills, manage your broadband settings, and access support resources.

Clear Business broadband other contact options

You can contact the Clear Business customer service team at service@clearbusiness.co.uk or via their live chat function in the bottom right-hand corner of any of their web pages.

What business broadband connections do Clear Business use?

Clear Business offer two types of fibre optic broadband. The service available to your business depends on the Openreach infrastructure in your area.

Standard fibre

Clear Business standard fibre uses SoGEA technology to deliver download speeds of up to 80 Mbps and upload speeds of up to 20 Mbps. It doesn’t include a traditional phone line, making it a straightforward and cost-effective option for smaller businesses that need reliable internet for day-to-day tasks.

Full fibre

Clear Business full fibre broadband offers faster speeds and improved performance, with speeds of up to 900 Mbps download. Full fibre business broadband delivers the speed and stability needed for cloud services, high-quality VoIP calls, and multiple users working online at once.

Clear Business broadband features

Our experts have evaluated the key features of Clear Business, business broadband contracts:

Clear Business broadband routers

Clear Business provides a Wi-Fi 6 router, standard with all broadband packages. This business broadband router delivers fast, stable wireless connectivity across your site, supporting multiple devices and reducing signal dropouts.

For larger premises or tricky layouts, ‘Wi-Fi Reach’ is available on advanced plans. It enhances coverage using mesh network technology to maintain consistent connections throughout a workspace.

Guest WiFi

All Clear Business broadband packages include guest Wi-Fi as standard. This feature allows you to offer secure internet access to customers and visitors without giving access to your main business network, helping to keep internal systems and data separate.

4G backup connection

The Clear Business protected plan includes a 4G broadband backup connection. If your primary broadband service is ever interrupted, the router will automatically switch to the mobile network to keep your business online. This built-in redundancy helps minimise downtime and maintain connectivity during unexpected outages.

Cyber security

All Clear Business broadband packages include basic cyber security features to help protect against common cyber threats such as malware and phishing. For businesses that need a higher level of protection, additional cyber security services are available as add-ons.

Static IPs

Clear Business includes one static IP address with all business broadband packages. Additional static IPs may be available on request for businesses that require more, typically at an extra monthly cost.

Early termination charge support

If you’re switching to Clear Business and your current business broadband provider charges an early termination fee, Clear Business will cover up to £300. Once you’ve made the switch, simply send them your final invoice and they’ll pay the amount into your bank account within 28 days.

Clear Business VoIP services

Clear Business offers a VoIP phone system for businesses through its Digital Voice service. Designed for small and medium-sized enterprises, Digital Voice provides a flexible alternative to traditional phone lines, helping businesses manage calls more efficiently over their broadband connection.

VoIP features

Digital Voice includes a range of essential VoIP features such as call forwarding, voicemail, and making and receiving calls through a mobile app. These features support day-to-day communication and suit both office and hybrid work environments.

Ideal for small businesses

Clear Business offers small business VoIP services as part of its broadband packages (excluding the entry-level Connected plan). Digital Voice gives small businesses a cost-effective business phone line with the flexibility to adapt as their needs change.

Remote work ready

Digital Voice is compatible with mobile devices, allowing staff to stay connected even when working remotely. Calls can be made and received via the app, helping to maintain clear communication regardless of location.

Reliable call quality

Clear Business broadband is designed to support stable and consistent VoIP call quality over both types of broadband that they offer. This gives businesses the confidence that calls will remain clear and uninterrupted at any time of the day.

Clear Business broadband reviews

Clear Business has a Trustpilot rating of 4.2, based on reviews across all its business services. This includes its role as an energy supplier and a business water supplier.

Below, we’ve summarised key points relevant to Clear Business broadband based on customer feedback:

Pros:

Straightforward packages: Customers like the simplicity of Clear Business broadband options, which are easy to understand and include key features like guest Wi-Fi.
Reliable performance: Many users report stable broadband connections suitable for day-to-day business needs, especially in urban areas.
Easy switching: The offer to cover early termination fees (up to £300) is frequently mentioned as a standout benefit when moving from another provider.

Cons:

Mixed reviews across services: Because Trustpilot reviews cover multiple utilities, it can be difficult to isolate feedback specifically related to broadband.
Customer service experience varies: Some reviewers mention delays or inconsistent communication, particularly when dealing with account changes or queries.
Limited customisation: While the broadband packages are straightforward, businesses needing highly tailored configurations like advanced VoIP features may find fewer built-in options.