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Integrated Services Digital Network (ISDN) explained ISDN is a legacy phone and internet system that revolutionised business telecoms by supporting simultaneous phone calls and 128 Kbps internet access. While internet connectivity has since moved on to fibre, mobile, and even satellite broadband, thousands of UK businesses still rely on ISDN multi-line phone systems for voice communication, even as a nationwide switch-off…
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Cloud-native WANs explained Cloud-native WANs are an all-in-one service that delivers wide area networking capabilities from the cloud, without on-site infrastructure or manual setup. They combine key cloud-based technologies like SD-WAN, SASE, ZTNA and FWaaS into a single managed service, designed for businesses that rely heavily on remote users and cloud apps. In this article, we’ll break down…
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Virtual Local Area Networks (VLANs) VLANs are the hammer and chisel of local area network administrators. It’s a foundational tool for shaping how traffic flows within a business site. Whether separating teams, securing sensitive systems, or prioritising real-time communications, VLANs give businesses precise control over network traffic without the cost or complexity of additional hardware. This article explains how VLANs…
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Multi-line business phone systems For many UK businesses, reliable phone communication remains essential for staying connected with customers, partners, and suppliers. A multi-line phone system provides the structure and features needed to handle high call volumes efficiently, present a professional image, and support flexible or remote working. This article explains how these systems work, the types available and why…
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How UK Broadband Infrastructure Works (Fibre, 5G, Wireless) Broadband infrastructure is the foundation of internet connectivity across the UK, enabling access for homes, businesses, and public institutions. It comprises a vast network of fibre, copper, and co-axial cables, alongside wireless systems and satellite links, all supported by data centres, exchanges, cabinets, antennas, and more. This article explores how the core, distribution and wireless…
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Interactive Voice Response (IVR) systems Many businesses rely on phone calls to serve customers, but managing them efficiently can be a challenge. Interactive Voice Response (IVR) systems help automate this process, improving response times and reducing pressure on support teams. This guide explains IVR, how it works, and how to decide if it’s right for your business. Contents: What is…
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