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Network Access Control (NAC): What it is and why its important Network Access Control (NAC) is a framework for managing and securing access across business networks of all sizes and levels of complexity. This guide explains NAC, how it works, how it compares to other security technologies, and what organisations need to consider when implementing it. Contents: What is Network Access Control (NAC)? How does Network…
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What is network segmentation and how does it work? Network segmentation is the practice of dividing a network into smaller, isolated subnetworks with controlled boundaries between them. It is one of the most effective controls to contain threats, isolate traffic, and give administrators a structured environment to manage. This guide covers what it is, why it matters, the main types, how it works, common…
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What is packet loss, and how to fix it Packet loss measures data loss across a targeted segment of a network, with high rates manifesting as dropped calls, lowered video quality, and sluggish downloads. This guide explains what packet loss is, where and how it occurs, why it needs to be measured, and how to diagnose and minimise it. Contents: What is packet loss?…
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Quality of Service (QoS): How it works against network congestion Quality of Service (QoS) is what keeps voice calls, video meetings and business-critical applications working during network congestion. Most organisations rely on it without realising, while the ones that don’t often blame their broadband for problems that QoS could have solved. This guide covers what QoS is, how it works, the outcomes of successful QoS,…
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AI voice agents and how they work for business calls AI voice agents are LLM-based bots that make and answer calls on behalf of a business, holding natural conversations like a human agent would. They can handle multiple calls simultaneously and are good at simple tasks, but they continue to rely on backup human agents when unable to handle requests. This guide covers how they…
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What is an auto attendant and how does it work? An auto attendant automatically answers incoming calls, presents a menu of options, and routes callers to the right destination, without human intervention. This guide explains how auto attendants work within a VoIP phone system, why businesses use them, how to set one up, and their typical cost. Contents: What is an auto attendant? How does…
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