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What is a softphone and how it works for business calls Softphones are apps installed on mobiles, tablets, laptops, and desktops that allow users to interact with the business VoIP phone system to make and receive calls over the internet. This guide covers business softphones: Who they are for, how calling on them works, how they interact with the underlying VoIP platform, and what affects their…
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What is call routing and how does it work? Call routing logic determines an organisation’s phone system flow, linking call reception with auto-attendants, queues, and ultimately the right recipient or service. This guide covers how it works for businesses in the UK; here’s what we cover: What is call routing and why do businesses need it? How call routing works How businesses use call…
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What is network disaster recovery and how does it keep businesses connected during an outage? When connectivity drops due to an outage or failure, a system is needed to minimise downtime and keep critical business systems such as payments, security and phone calls available. This system is called network disaster recovery, and this guide explains how it works and where it fits within a larger business continuity plan. Contents: What…
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What is number porting and how it works for businesses Number porting is the process that allows businesses to retain their existing phone numbers when switching phone system providers, upgrading systems, or relocating. This guide covers which UK numbers are eligible for porting, how the process works, common pitfalls, and what to do before, during, and after a port. Contents: What is business number porting?…
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Network Access Control (NAC): What it is and why its important Network Access Control (NAC) is a framework for managing and securing access across business networks of all sizes and levels of complexity. This guide explains NAC, how it works, how it compares to other security technologies, and what organisations need to consider when implementing it. Contents: What is Network Access Control (NAC)? How does Network…
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What is network segmentation and how does it work? Network segmentation is the practice of dividing a network into smaller, isolated subnetworks with controlled boundaries between them. It is one of the most effective controls to contain threats, isolate traffic, and give administrators a structured environment to manage. This guide covers what it is, why it matters, the main types, how it works, common…
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