Archives for Telecomms

Call routing logic determines an organisation’s phone system flow, linking call reception with auto-attendants, queues, and ultimately the right recipient or service. This guide covers how it works for businesses in the UK; here’s what we cover: What is call routing and why do businesses need it? How call routing works How businesses use call…

Number porting is the process that allows businesses to retain their existing phone numbers when switching phone system providers, upgrading systems, or relocating. This guide covers which UK numbers are eligible for porting, how the process works, common pitfalls, and what to do before, during, and after a port. Contents: What is business number porting?…

An auto attendant automatically answers incoming calls, presents a menu of options, and routes callers to the right destination, without human intervention. This guide explains how auto attendants work within a VoIP phone system, why businesses use them, how to set one up, and their typical cost. Contents: What is an auto attendant? How does…

A network’s topology describes its physical or logical arrangement, shaping how data moves, where failures occur, and how the network scales. It directly influences how infrastructure is designed and managed, with real-world networks combining multiple topologies to balance performance, resilience, cost and complexity. This guide explains what network topology is, how physical and logical topology…

Business VoIP systems can range from a few hundred to tens of thousands of pounds each year, depending on setup, scale, and features. This guide breaks down typical VoIP costs, including setup fees, monthly charges, and the key factors that impact pricing for businesses. Here’s what we cover: How much does VoIP cost for businesses…

VoIP calls may sound indistinguishable from those made on a landline or mobile phone, but the underlying processes are entirely different, and the capabilities far superior. This guide provides a clear, step-by-step explanation of how VoIP technology works and why it is so effective in the business environment. Step-by-step business VoIP call: Turning voice into…